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Privacy Policy for Malaysia Accounts

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CONTACT PATHS

Three Contact Paths for Privacy

Privacy questions should reach the team that can match your request with your account record.

Live chat privacy queue Use live chat when you are logged in and need a quick privacy check, cookie query, or correction request. We can confirm the account session first, then route the case to the privacy queue.
Email data requests Send email for access, correction, removal, or portability requests that need attached proof. Include your account name, registered contact detail, and the payment channel involved if the request concerns wallet records.
Account message centre Use the account message centre for policy questions tied to recent logins, device changes, or cookie choices. Messages remain linked to your account, which helps us trace the request without extra back-and-forth.
CONTROL ROOM

Six Privacy Controls in Your Account

Our privacy work is built around account records that can be checked, corrected and kept only for clear reasons.

Data we collect

We collect registration details, login records, wallet references, device data, cookie identifiers, support chat content, and verification materials. Each category is linked to account operation, security checks, payment tracing, service replies, or legal record keeping.

Cookie choices

Cookies help keep you signed in, remember language choices, measure page errors, and reduce repeated security prompts. You can change browser cookie settings, though some account and wallet functions may need cookies to work.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX records may include transaction IDs, bank reference data, timestamps and status messages. We use them to reconcile deposits, check withdrawal requests, and resolve wallet disputes tied to your account.

Account security

We use login monitoring, session checks and verification prompts when account behaviour changes. If a new device or unusual location appears, extra confirmation may be required before privacy-sensitive changes can be made.

Retention periods

We keep personal data only as long as needed for account operation, dispute handling, legal duties, fraud checks, tax or accounting records, and privacy requests. When retention is no longer required, data is deleted or anonymised.

Change requests

You can ask us to correct inaccurate data, provide a copy, restrict certain processing, or remove data where the law allows. We will verify your identity before acting on account-level privacy requests.

Privacy Policy Questions Before You Join

Before you open an account, you may want to know what happens to your profile, payment references, cookies and support messages. These answers explain the main privacy choices in plain terms for Malaysia. If your situation is unusual, contact us through a logged-in channel so we can connect the request to the correct account.

We collect the details you provide during account setup, verification data, login records, device signals, payment references, cookie identifiers, and messages you send to support. We collect only what is needed for account operation and legal duties.

Payment data helps us match wallet activity with Touch 'n Go, GrabPay, Boost dan FPX records, confirm deposits, check withdrawal requests, and resolve disputes. We do not use payment references for unrelated profiling.

Yes. You can request a copy of account data linked to you, subject to identity checks and legal limits. We may remove data about other people or security systems before sending the copy.

Contact us through live chat, email, or the account message centre with the detail that needs correction. We may ask for proof if the change affects identity, contact details, payment records, or access recovery.

Retention depends on the data type and reason for keeping it. Account, payment and verification records may be kept for dispute handling, legal duties, fraud checks and accounting, then deleted or anonymised when no longer needed.

Cookies are used for sign-in sessions, language choices, security prompts, performance checks and error measurement. Some third parties may process limited technical data when they provide analytics, security, hosting or payment services for us.

Use a logged-in support channel for account-linked requests, or email us if you cannot access the account. Tell us whether you need access, correction, removal, restriction, or another privacy action.

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